Contact Us

Staff read English only

The team behind this site reads and replies in English. Every message sent through the form is handled by a person who works in that language. If you write in another language, the reply may be delayed or may not arrive at all.

Keep your message in English for the fastest and clearest response.

What never belongs in the form

The contact form is not a secure channel. Financial details, passwords, PINs and scans of identity documents should never be sent through it. No web form on an independent review site can offer the level of protection that banking or casino systems provide.

If a message asks you to send such information, treat it as a warning sign. A legitimate operator or review site will not request passwords or document scans through a contact page. When you need to verify your identity or manage payments, do it only through the official channels of the casino itself.

Gambling difficulties need a different route

The contact form is for questions about the site and its content. It is not the right place for urgent gambling support. If you are struggling with gambling habits, go straight to a dedicated help organisation instead of writing to this team.

Several independent support services operate in the United Kingdom. They offer free, confidential advice and can set up self-exclusion arrangements with licensed operators. Their staff are trained to help in ways that a review-site editor cannot match.

Do not wait for a reply from this page when you need immediate support. Contact a recognised gambling-help service directly, or use the self-exclusion tools that licensed operators are required to provide.

How the team handles your message

Messages are read and answered in the order they arrive. There is no fixed turnaround time, and a reply may take longer during busy periods. The team reads every message, but it cannot promise a personal answer to each one.

Before writing, check whether your question is already covered elsewhere on the site. Many common points about Crazy star, including its terms and conditions, are addressed in the main review pages. A short, specific message with one clear question will get a more useful response than a long list of unrelated topics.